Our Click & Collect service offers all the benefits of shopping online combined with a specialist personal retail experience in one of our stores. Simply order your items, select Click & Collect and pick up your item at a time that's convenient for you. Best of all the service is completely FREE!
- Add your items to your basket
Use our website to browse our catalogue of products and see stock availability. When you find the item you want simply add it to your basket like you usually would.
- Checkout using Click & Collect
Scroll down and choose Click & Collect as your delivery method.
- Select our Bowness-on-Windermere Store, and collect your items
Select our Store in Bowness-on-Windermere, click continue and complete the rest of our standard checkout steps and you’re ready to collect your item in store.
Frequently Asked Questions
When can I collect my order?
For items in stock, we will normally have your item ready to collect the same day as the order is received.
How will I know when my order is ready?
For every order we will send you an e-mail to let you know when your order is ready to collect.
What do I need to collect my order?
Please bring with you your confirmation e-mail, and photo proof of ID (i.e. passport, driving licence).
We will hold your order in store for 10 days. If you have any problems getting to the store to collect your order please feel free to contact us and we will happily extend this time where possible.
Can someone else collect my order?
Please contact the store in advance and we will do our best to accommodate any changes relating to collection.
How do I cancel/change my order?
If you wish to cancel your order or make any changes please contact the store directly, contact information can be found here. Please note, full refunds will only be made via the original transaction method.
How do I return my order?
Our normal returns policy applies to all Click & Collect orders, for more information see our returns policy. You can also return directly to the store.