Here at Evolution we all ride bikes, and we understand how frustrating it can be sometimes if for some reason you’re not able to participate in a planned weekend ride. That’s why we’re introducing our courtesy eBike programme.
All bikes need servicing, and that’s also the case with ebikes. We encourage all our customers to book regular services on their bikes just to keep on top of things – entering service intervals onto the bikes head units is a little way of reminding customers how much riding they’ve done. During busy periods when there is high demand for workshop space we adopt a policy of prioritising our loyal customers – those who have bought their bikes at Evolution. All of our new ebikes are sold with a service plan included, so it is our priority to uphold this and achieve a realistic turnaround in servicing times.
We are continually looking at ways of improving our service to you, and that’s why we’ve come up with this –
If for any reason we are not able to complete a service on your ebike in the timeframe given to you when you dropped you’re ebike in , then we will loan you one of our bikes free of charge – simple!
- Courtesy bikes will be made available from our current demo fleet.
- Like for like model bikes may not always be possible due to the great variance in models sold.
- This offer is for ebikes bought at Evolution only and you must be the original owner of that bike.
- Bikes must be returned as soon as workorder is complete.
- Bikes are loaned free of charge but are your responsibility whilst in you care.
- Bikes are loaned if workorder has unexpected delays which means your bike would not be returned by the weekend.
- Services that are booked with prior knowledge of longer turnaround times that are out of the control of Evolution Bikes, ie. Shock or Fork service will not qualify for courtesy bikes.
- A customer whose bike is in the workshop for warranty work may qualify for a courtesy bike if their workorder has an unexpected longer than previously arranged timeframe.
- All of the above is at the discretion of Evolution Bikes and this offer may be withdrawn or amended at any time.